InterContinental Shanghai Pudong Improves Food & Beverage Menu Management with Edikio Guest
Five-Star Hotels Implement Recyclable and Efficient Custom Menu Systems
Located in the heart of Lujiazui, InterContinental Shanghai Pudong is a premium five-star business hotel under InterContinental Hotels Group. Its food and beverage facilities cover three major segments: an all-day dining buffet restaurant, an upscale executive lounge, and large multi-function banquet halls, catering to diverse demands including walk-in buffet guests, corporate banquets and VIP receptions.
The hotel frequently refreshes its menu offerings and requires a large volume of menus. Its original menu system no longer fully reflected the hotel’s premium service standards and dining experience expectations, prompting the F&B department to implement the EdikioGuest Flex menu solution to streamline the entire menu production workflow and daily management across all outlets.
How Traditional Laminated Menus Limit Food & Beverage Operational Efficiency
Prior to adopting Edikio, all restaurants used A4 laminated paper menus. While the upfront production cost was low, long-term operational drawbacks emerged, falling short of InterContinental’s refined operational management standards:
- Laminated paper lacks durability; frequent wiping and handling easily cause wear and tear, requiring frequent reprints and replacements.
- Staff had to manually adjust layouts for every menu update, resulting in unprofessional formatting and inconsistent aesthetics.
- The laminated menu production process was cumbersome; bulk printing consumed substantial working hours of front-of-house and back-of-house teams.
- Disposable paper menus could not be reused, generating excessive waste and conflicting with the hotel’s green and low-carbon operational philosophy.
- The buffet menu undergoes a full refresh every two months, requiring bulk monthly menu updates. Conventional manual production could not keep pace with frequent revision cycles.
Edikio Enables Centralized Hotel Menu Printing Across Multiple Dining Areas
To address four core pain points — multi-scenario menu deployment, frequent updates, bulk printing and recyclability — the hotel selected the integrated Edikio Guest Flex solution.
The Edikio solution comprises F&B-specific layout software, rigid PVC cards and dedicated printing ribbons. No third-party outsourcing is required; staff from the all-day dining restaurant independently manage the full workflow of menu design, printing and replacement, granting full control over production timelines and brand styling.
The new custom menus are now fully deployed in the all-day dining buffet restaurant and executive lounge, with bespoke banquet menus produced on demand for event spaces. A single system delivers tailored menus for all three F&B zones, covering daily a la carte dining, grand banquets and VIP receptions.
Edikio Caters to Multi-Area Hotel Use, Enabling Independent One-Stop Menu Production
Hotel Menu Management: Printing Volumes and Update Cycle
- Initial unified menu rollout across all outlets: 300 pieces
- Monthly on-demand menu updates: approximately 200 pieces
- Full buffet menu rotation cycle: every two months
All custom menus feature standardized, complete information, uniformly printed with:
- Official hotel brand logo
- Standardized Chinese and English dish names
This standardized approach helps ensure a consistent and professional brand image across all dining areas.
Edikio Improves Menu Management Efficiency Across Hotel Operations
The menu printing equipment boasts an intuitive operation interface, accessible to all regular department staff for independent design and bulk printing. It thoroughly resolves the previous issues of cumbersome production and labor waste, earning high overall satisfaction from the F&B team.
Discover the Edikio Guest solution
Create, print and update professional menus instantly with a fully customizable and recyclable solution for hotels, restaurants and hospitality venues.
Our all-in-one label solutions
Edikio Guest offers all-in-one printing solutions, ready to use on delivery. Each kit includes :
- A label printer Printing on credit card or long format media.
- User-friendly software and card printing, intuitive and easy to use.
- Quality consumables to start printing as soon as you receive your solution: a white monochrome printing ribbon and a pack of black PVC cards.
Edikio Guest solutions are available in two models: Edikio Access and Edikio Flex.
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